Founder of ENHANCE, Krista Hirschmann, Ph.D. has a passion for improving the quality of work life for professional caregivers. This passion stems from her 25 years as a researcher, educator, and organizational leader, supporting clinical teams in both inpatient and outpatient settings. Witnessing the everyday realities facing patients, providers, and organizations, Krista values a systems approach to facilitating interactions and behavior change.


In addition to her work with ENHANCE, Krista is an active Faculty member and Fellow with the Academy of Communication in Healthcare (ACH) serving as its Vice-President for External Education and a Board member. Through the ACH, she works closely with the Cystic Fibrosis Foundation, supporting their Partnership Enhancement Program for CF clinical teams, as well as serves as a Faculty trainer for Yale New Haven Health’s Enhancing Relationship-Centered Care interprofessional workshop. Krista is also a Relational Coordination Certified Professional, serves as a team member for Relationship Centered Health Care, and works with The Foundation for Medical Excellence’s Healthcare Leadership Institute.


Previously, Krista worked at Lehigh Valley Health Network (LVHN), as the Director for the Center for Practice Engagement, which supported the adoption of a patient-centered medical home model. While at LVHN she was also appointed an Assistant Professor at University of South Florida’s Morsani College of Medicine. Earlier in her career she worked as a Medical Educator, facilitating physician professional development in the specialities of Internal Medicine, Ob/Gyn and Palliative Medicine. Krista entered into the healthcare setting full-time with a desire to work directly with health professionals after leaving her position as an Assistant Professor at Penn State.

From all these experiences, she has repeatedly learned the impact of deep listening, reflection, and genuine partnerships to reignite joy, foster health, and grow as an empathic and congruent human being. 

In her free time, you can find Krista cheering on the sidelines of her children’s sports teams, reading historical non-fiction, or getting dirty in her unruly garden.  

See a selected list of Krista’s clients and partner organizations :

Cystic Fibrosis FoundationYale New Haven HealthVia Hope Texas Mental Health ResourceSoutheast Toronto Family Health Team | Neighborhood Health Center of the Lehigh Valley | Academy of Communication in Healthcare | Relationship Centered Health Care | Relational Coordination Reseach Collaborative

Katrina Fritz, BSN, MA


Katrina has worked successfully in the health care field as both a nurse and practice coach for over 20 years.  In that time, she pursued various aspects of nursing including invasive cardiology, specialty practices, quality improvement, primary care and hospital supervision. Katrina earned her BSN from Cedar Crest College and received her Masters in Organizational Leadership from Gonzaga University.  Additionally, she is a Trainer for the Flinders Chronic Condition Management Program. Areas of special interest are cultural awareness, leadership development, quality improvement, chronic condition self-management, resiliency, mentoring, Native American Spiritual practice and Reiki healing.

In her work as a Reiki Master/Teacher and Holistic Life Coach, Katrina Fritz has a passion for assisting others along their personal and professional journey.  She encourages self-reflection and discovery with how to become empowered in all aspects of life, with a particular focus around self-management of chronic conditions. Combining her Reiki work with her clinical experience, Katrina has a unique perspective to share with clients. She understands traditional medicine, as well as spiritual practice, and offers a nonjudgmental, holistic approach to well-being that works on physical, mental, emotional and spiritual levels. Her purpose is to help others find their paths and help them on their journeys to be their best selves. Katrina feels that there is no greater joy than working with another person, soul to soul and supporting them in their healing and growth.